FAQ's

What are Novelia Microneedle Under-Eye Patches? Novelia patches use dissolving microneedle technology to deliver active ingredients — niacinamide, hyaluronic acid, peptides, ceramides, vitamin C, and retinol — beneath the skin's surface in the under-eye area. Unlike regular creams that sit on top of the skin, our microneedles painlessly dissolve and release ingredients deeper, where they can actually work.

Do the microneedles hurt? No. The microneedles are extremely fine, dissolving, and specifically designed for the delicate under-eye area. Most users feel nothing at all. There is no pain, no bruising, and no recovery time.

How often should I use them? Use the patches 2–3 times per week. You do not need to use them daily — less frequent use is one of the things that makes Novelia easier to stick to than regular eye creams.

When will I see results? Many users notice eyes looking fresher and more rested after their first few uses. For visible improvement in fine lines, puffiness, and dark circles, consistent use over several weeks delivers the best results.

What skin concerns do they target? The patches are designed to help reduce the appearance of: puffiness, dark circles, fine lines, eye bags, dryness, and dullness — while supporting firmer, smoother-looking under-eye skin over time.

Are the ingredients safe? Yes. The formula is dermatologist-approved and contains clinically tested ingredients: niacinamide, hyaluronic acid, peptides, ceramides, vitamin C, and retinol. 

Is this a replacement for fillers or injections? Novelia is a non-invasive at-home alternative designed for people who want to improve their under-eye area without needles, clinics, or downtime. It is not a medical treatment, but many customers use it as a first step before considering anything more invasive.

Are the patches single-use? Yes. Each patch is single-use to ensure hygiene and maximum ingredient potency every time you use them.

What is your return policy? We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, contact us within 30 days for a full refund — no hassle.

How do I contact you? You can reach our customer support team at info@mynovelia.com or through the contact form on our website. We aim to respond within 24–48 hours.