Shipping policy
At Novelia, we are committed to delivering your order safely and on time. Please read our shipping policy carefully before placing your order.
Processing Time All orders are processed within 1–2 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.
Handling Time 1–2 business days.
Transit / Delivery Time Standard Shipping: 3–10 business days (varies by destination) Express Shipping (where available): 3–10 business days
Please note that delivery times are estimates and may vary depending on your location and local customs procedures.
Shipping Countries We proudly ship to the United Kingdom, United States, Australia, New Zealand, and Europe. If your country is not listed at checkout, please contact us at info@mynovelia.com.
Shipping Cost We currently offer free shipping on all orders.
Shipping Origin We ship all orders directly from our warehouses in the UK, United States, Hong Kong, and China.
Order Tracking Once your order has been shipped, you will receive a confirmation email with your tracking details. You can track your shipment in real time at: https://mynovelia.com/apps/track123
International Orders & Customs For international orders, customs fees or import duties may apply depending on your country. These charges are the responsibility of the customer and are not covered by Novelia.
Delays While we always aim to deliver within the stated timeframes, unforeseen delays due to customs, weather conditions, or global events may occasionally occur. We appreciate your patience and understanding.
Lost or Damaged Packages If your order arrives damaged or is lost in transit, please contact us within 7 days of the estimated delivery date at info@mynovelia.com. We will do our best to resolve the issue promptly.
Return Labels Please note that we do not provide return shipping labels. Customers are responsible for all return shipping costs.
If you have any questions about your shipment, please contact us at info@mynovelia.com. We are available 24/7.