Payment Policy
At Novelia, your security and satisfaction are our top priorities. We are committed to making your shopping experience safe, simple, and transparent.
Accepted Payment Methods We accept the following payment methods:
- Visa
- MasterCard
- American Express
- PayPal
- Apple Pay
- Google Pay
Secure Payment Processing All transactions on our website are processed through a fully encrypted, SSL-secured payment gateway. Your payment details are never stored on our servers. We use industry-standard security protocols to ensure your personal and financial information remains protected at all times.
Payment Confirmation Once your order has been successfully placed, you will receive an email confirmation with your order details. If you do not receive a confirmation email within a few minutes of placing your order, please check your spam folder or contact our support team.
Payment Safety & Protection We take fraud prevention seriously. All payments are monitored for security purposes. If any unusual activity is detected on your order, our team may contact you to verify your details before processing.
Currency All prices on our website are listed in GBP (£). If you are purchasing from outside the UK, your bank or payment provider may apply a currency conversion fee. Novelia is not responsible for any additional charges applied by your bank.
Payment Issues If your payment is declined or you experience any issues during checkout, please double-check your billing details and ensure your card is enabled for online transactions. For further assistance, contact us at info@mynovelia.com